Engage customers earlier and accelerate and close more deals using Oracle Sales Cloud’s complete, innovative, and proven sales solution.
Sales Force Automation
Engage Customers and Compete: Maximize sales with a tightly integrated, complete set of lead-to-contract sales tools.
Close and Win Deals: Enable sales teams with mobile apps, a complete customer 360, and sales team collaboration.
Expand and Predict Sales: Cross-sell and up-sell using white space analysis and product recommendations.
Sales Performance Management
Plan and Optimize: Align territories, quotas, and incentive plans to the business strategy.
Motivate and Reward: Use games, performance tactics, and rewards to promote targeted behaviors.
Coach and Train: Identify successful selling techniques and offer in-context coaching.
Partner Relationship Management
Recruit and On-Board: Accelerate channel sales using a fully-branded partner portal, self-service registration, and automated assignment.
Engage and Plan: Use channel program management, business planning, market development funds, and social collaboration to engage with partners.
Deliver and Track: Achieve sales results with partners and track results throughout the sales cycle.
Customer Data Management
Consolidate and Cleanse: Build a clean and correct master profile from multiple sources that everyone can trust.
Complete and Enrich: Build a better record by enriching your customer profile with data from a variety of sources.
Coordinate and Share: Share complete and accurate data with other systems for faster decision making.
Unified CX Platform
Data Driven: Engage effectively with clean, complete customer data and data visualization capabilities.
Tailored: Configure and extend Oracle’s CX Suite for your organization.
Connected: Connect with any 1st or 3rd party application.
Secure: Protect your brand with Oracle’s end-to-end security and reliability.
Service: Delight your customers
Cross Channel Contact Center
Case Management: Manage the timely resolution of customer inquiries across email, phone, live-chat, and social channels on a single platform
Guided Resolution: Effectively guide agents to resolution through knowledge, scripts, and workflows to ensure productivity and consistency
Contextual Agent Experience: Declutter the agent desktop to provide agents with relevant context of the customer, previous interactions, and helpful data
Unified Agent Desktop: Easily integrate systems into one unified desktop for agents
Customer Engagement: Personalize proactive communications with valuable customer data from deep service profiles
Highly Configurable: Configure and manage service operations with agility, low TCO, and low dependency on technical resources
Proactive Answers: Deliver the most relevant answers to customers with SmartAssistant Wizard, and leverage contextual knowledge to deliver agent knowledge based on incident information
Enterprise Content Search: Search across multiple knowledge repositories simultaneously, regardless of location
Integrated Analytics: Gain deeper insight into customer interactions and knowledge gaps with easy-to-use, drag-and-drop report builder and analytics dashboards
Personalized Experiences: Tailor customer experiences with contextualized and personalized service using dynamic interviews created by business experts
Transparency and Analytics: Deliver accurate, reliable service with analytics and reporting that provide insights of customer needs and next steps
Agile Management: Easily manage and deploy mobile, integrations, and APIs