Direct or Channel: Deliver Exceptional Experiences Get closer to customers by extending your enterprise across multiple channels, expanding your portfolio, and rapidly introducing innovative offering.
Brand Engagement Offer Design Launch offers based on geography and partner performance Personalized Campaigns Targeted campaigns based on buying patterns Up-Sell Product recommendations based on previous purchase Social Insights Collaborative marketing to incentivize partners Content Management Deliver engaging content effectively by using customer data and profiles/personas
Channel Management Account Planning Assign territories and engage in collaborative account management Lead Distribution Utilize lead distribution based on partner loyalty Pipeline Management Manage partner pipelines to increase sales Deal Registration Special pricing and approvals process Enterprise Collaboration Connect the right people at the right time to drive the right business decision
Modern Service Empower Customers Proactive self-service with knowledge and social collaboration Empower Service Agents Use your service agents as an extension to your sales force Empower Field Agents Resolve issues in a timely manner Adaptive Service Adapt service to your changing business Remote Service Enable remote monitoring and diagnostics for preventive service
Cross-Channel Commerce Unified Commerce Experience Unified shop, mobile, web, social, direct, partner sales, and contact center buying experience Configuration and Guided Selling Ensure 100% accurate quotes and personalized recommendations Pricing and Quoting Enforce pricing strategies through consistent pricing and discounting rules Proposals and Contracts Generate contracts and branded proposals while enforcing entitlements and tracking compliance Workflow and Approvals Eliminate approval bottlenecks by automated approval workflows