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Oracle Cloud for High Tech and Manufacturing

Direct or Channel: Deliver Exceptional Experiences
Get closer to customers by extending your enterprise across multiple channels, expanding your portfolio, and rapidly introducing innovative offering.

Brand Engagement
Offer Design
Launch offers based on geography and partner performance
Personalized Campaigns
Targeted campaigns based on buying patterns
Product recommendations based on previous purchase
Social Insights
Collaborative marketing to incentivize partners
Content Management
Deliver engaging content effectively by using customer data and profiles/personas

Channel Management
Account Planning
Assign territories and engage in collaborative account management
Lead Distribution
Utilize lead distribution based on partner loyalty
Pipeline Management
Manage partner pipelines to increase sales
Deal Registration
Special pricing and approvals process
Enterprise Collaboration
Connect the right people at the right time to drive the right business decision

Modern Service
Empower Customers
Proactive self-service with knowledge and social collaboration
Empower Service Agents
Use your service agents as an extension to your sales force
Empower Field Agents
Resolve issues in a timely manner
Adaptive Service
Adapt service to your changing business
Remote Service
Enable remote monitoring and diagnostics for preventive service

Cross-Channel Commerce
Unified Commerce Experience
Unified shop, mobile, web, social, direct, partner sales, and contact center buying experience
Configuration and Guided Selling
Ensure 100% accurate quotes and personalized recommendations
Pricing and Quoting
Enforce pricing strategies through consistent pricing and discounting rules
Proposals and Contracts
Generate contracts and branded proposals while enforcing entitlements and tracking compliance
Workflow and Approvals
Eliminate approval bottlenecks by automated approval workflows