Unified Sales and Service

Oracle Cloud Engagement

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Oracle engagement cloud
Oracle Engagement Cloud: Unified Sales and Service
Track and Manage: Enable sales and service teams to capture, manage, and share service issues using Oracle Engagement Cloud.
Provide Answers: Empower sales and service reps with access to knowledge content within the context of the service request.
Service Request Analytics: Gain real-time insight into service performance using prebuilt reports and custom reporting options.