Leading CX Solution for Communications Providing insight into every customer interaction, CX for Communications enables churn-reduction, dynamic product and service recommendation, complex subscription management, and billing insight
Cross Channel Customer Experience Channel Engagement Real-time, seamless interaction across web, call center, retail, social, field sales, and service channels Personalized Offer Personalized offers and online content prioritization based on customer profile, interaction history, and network utilization Proactive Service Engagement Enterprise knowledge management, social monitoring, virtual assistant tools, and billing insight for issue resolution and billing inquiries
Corporate Sales Optimization Mobile and Social Collaboration Collaboration through conversations on sales accounts and opportunities using simple mobile sales user interface Forecasting and Analytics Executive dashboards and customer 360-degree views incorporating digital body language Sales Lifecycle Guided selling that streamlines closed-loop lead-to-order processes including subscription contract renewal
Offer and Subscription Management Offer Design Reusable building blocks to design and launch new offers including bundles, multi-point services, and group sharing subscriptions Tailored Processes Flexible framework for streamlined and automated order capture with individual and bulk processes Commerce Anywhere Centralized policies and processes enforced across all assisted and unassisted channels including Machine to Machine Complete, Scalable, and Standards Based Complete Complete customer lifecycle management including Concept to Cash and Unified Customer and Billing Care Designed to Scale Highly scalable solution utilized by communication service providers with high volume and complexity in both prepaid and postpaid Certified Frameworx Certified Solutions by TM Forum that provides industry best practices for OSS/BSS transformations
