Oracle Cloud for Communications: A Leading CX Solution
Providing insight into every customer interaction, CX for Communications enables churn-reduction, dynamic product and service recommendation, complex subscription management, and billing insight
Cross-Channel Customer Experience
Channel Engagement
Real-time, seamless interaction across web, call center, retail, social, field sales, and service channels
Personalized Offer
Personalized offers and online content prioritization based on customer profile, interaction history, and network utilization
Proactive Service Engagement
Enterprise knowledge management, social monitoring, virtual assistant tools, and billing insight for issue resolution and billing inquiries
Corporate Sales Optimization
Mobile and Social Collaboration
Collaboration through conversations on sales accounts and opportunities using simple mobile sales user interface
Forecasting and Analytics
Executive dashboards and customer 360-degree views incorporating digital body language
Sales Lifecycle
Guided selling that streamlines closed-loop lead-to-order processes including subscription contract renewal
Offer and Subscription Management
Offer Design
Reusable building blocks to design and launch new offers including bundles, multi-point services, and group sharing subscriptions
Tailored Processes
Flexible framework for streamlined and automated order capture with individual and bulk processes
Commerce Anywhere
Centralized policies and processes enforced across all assisted and unassisted channels including Machine to Machine
Complete, Scalable, and Standards-Based
Complete
Complete customer lifecycle management including Concept to Cash and Unified Customer and Billing Care
Designed to Scale
Highly scalable solution utilized by communication service providers with high volume and complexity in both prepaid and postpaid
Certified
Frameworx Certified Solutions by TM Forum that provides industry best practices for OSS/BSS transformations