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Microsoft Dynamics 365:The next generation of Business Applications

Microsoft Dynamics 365

Dynamics 365 is a product line of enterprise resource planning (ERP) and customer relationship management (CRM) applications announced by Microsoft in July 2016 and on general release November 1, 2016, as a part of the Microsoft Dynamics product line. Dynamics 365 is sold in two editions, the Business Edition for small and medium-sized enterprises (SMEs or SMBs), and the Enterprise Edition for medium to large organizations. The Business Edition includes the Financials application. The Enterprise Edition comprises Dynamics CRM applications (field service, sales, project service automation, and customer service) plus Microsoft Power Apps, together with Microsoft’s premier ERP product, known as Dynamics 365 for Operations.

Dynamics 365 For Sales

Empower your sales team with the insights they need to close more deals, faster. With the digital intelligence and productivity tools provided by Dynamics 365 for Sales, your sales team can better understand their customers. This leads to heightened customer experience and personal attention that fosters lasting relationships and strengthens pipeline development.

  • Digital Intelligence
  • Personal Engagement
  • Complete Customer Profile
  • Customer Engagement
  • Sales Performance
  • Sales Productivity

Dynamics 365 for Sales. Reduce distractions and prioritize the top goals and opportunities to maximize your sales team’s performance, monitor results, and hold everyone accountable every step of the way.

Dynamics 365 For Customer Service

Strengthen customer loyalty and provide world-class customer service with Dynamics 365 for Customer Service. Turn simple interactions into life-long relationships by offering seamless service to your customers. Providing consistent, smart care will cultivate lasting relationships.

  • Omnichannel Capabilities for Improved Customer Service
  • Agent Enablement
  • Self-Service Capabilities
  • Unified Knowledge
  • Data Analytics

Dynamics 365 for Customer Service gives you a complete 360-degree view of the customer, including full history of interactions, user preferences, and relevant customer information enables agents to engage with the consistency and personalization that customers they expect.

Dynamics 365 For Field Service

Microsoft Dynamics 365 for Field Service is a complete field service management software that includes service locations, service agreements, customer assets, predictive maintenance, preventative maintenance, work order management, resource management, product inventory, scheduling and dispatch, mobility, collaboration, customer billing, and analytics.

  • Optimized scheduling
  • Schedule resources manually, with recommendations, or automatically
  • Contract management
  • Inventory management
  • Mobile productivity

Microsoft Dynamics field service management enables you to detect, troubleshoot, and resolve issues remotely with Internet of Things-connected devices. See problems before customers become aware of them and attempt to resolve them remotely so that you only dispatch field technicians when necessary.

Dynamics 365 For Talent

Bring your human capital management to the cloud for a mobile, employee-focused, strategic HR approach that helps you find and hire the right people, nurture success, and deliver high-impact, sustainable results.

  • Attract
  • On-board
  • Engage
  • Learn
  • Optimize

Dynamics 365 For Retail

Personalize customer engagement, increase employee productivity, and enable retail transformation by creating an exceptional, insightful shopping experience that unifies digital, in-store, and back office retail operations with Microsoft Dynamics retail management.

  • Unified Commerce
  • Modern Retail Store Experiences
  • Effective Merchandising
  • Optimized Operations

Use Dynamics 365 for Retail to improve your ROI and product demand by accessing a robust set of capabilities that help centrally manage your merchandising—including product information, categories, assortment, and pricing.

Dynamics 365 For Project Service Automation

Microsoft Dynamics 365 for Project Service Automation delivers a cloud-based project management application that keeps each step of the project moving forward, and each employee involved in the process working productively. Dynamics 365 for Project Service Automation enables businesses to build – and validate – customer relationships by leveraging intelligent and intuitive tools.

  • Sales Force Automation
  • Project Planning and Billing
  • Resource Allocation and Scheduling
  • Time and Expense Management
  • Service Analytics

Dynamics 365 For Marketing

Microsoft Dynamics 365 for Marketing is a cloud-based marketing application that helps manage and guide the customer along their journey through the sales funnel – from the first contact through to close. With Adobe Marketing Cloud, your business can create deliver engaging customer experiences across all touch-points.

  • Campaign orchestration
  • Web experience foundation


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