IPI Solutions Premium Support

image001Gain the most benefit from your IT infrastructure by pairing your business with IPI Solutions Deployment Services Premier Support. Our dedicated support teams provide continuous hands-on assistance and immediate escalation for urgent issues, which speeds resolution and helps you keep your mission-critical systems up and running. We help you evaluate your IT health and provide the training or tools your teams need to “get healthy and stay healthy.”

By connecting you with the right subject matter engineers who can solve your issues right away, and a technical account manager whose job it is to understand your business challenges, you receive unparalleled expertise, accelerated support, and strategic advice tailored to your unique IT environment.

Your Value

With support from IPI Solutions Deployment Services Program, you receive:

  • Accelerated response times—you to speak to the correct subject matter experts right when you need them
  • Access to a highly skilled network of experts with unmatched knowledge of Microsoft products
  • Direct assistance with planning, rollouts, and rigorous health checks and remediation services
  • Operations assessments to help streamline processes, including security measures and resource allocation
  • Hands-on training and knowledge transfer to help increase IT staff expertise and improve alignment between business goals and IT investments

Our Approach

As your business evolves, so do your systems, infrastructure, and the skills of your people. IPI Solutions Deployment Services Premier Support provides a wide range of services, including IT staff training, health and risk assessments, and best practices. Our approach helps you identify and address potential issues and risks up-front to make sure that your IT systems are healthy and stay that way with Proactive Services.

In addition to the core services delivered as part of Premier Support, IPI Solutions also offers several program extensions that can address specialized or complex support needs.

CSP Support

In IPI Solutions Nigeria Limited, our diverse team of technical architects, engineers, consultants, and support professionals delivers proactive advisory services, rapid response to unplanned events, and a managed customer experience tailored to your unique IT environment.

Our dedicated support teams provide continuous hands-on assistance and immediate escalation of urgent issues to help you keep your mission-critical systems up and running. We help you evaluate your IT health and provide the training or tools your teams need to support a healthy IT environment. As your business evolves, so do your systems, infrastructure, and the skills of your people, so we provide a wide range of IT support services, including staff training, risk assessments, and strategic advice.

Security

image002Protecting customer data underpins all our Support services. We recognize that customers expect their data to be rigorously controlled and carefully handled.

To help protect customer data, we offer a comprehensive security program—physical, logical, and data security that includes encryption, access control, and network security.

Privacy

image004At IPI Solutions Nigeria Limited, we understand that for you to rely on our Support, you must trust that we will protect the privacy of your data, and that it will be used only in a way that is consistent with your expectations. Governed by Microsoft privacy policies and the Microsoft Privacy Standard, privacy is built into our Support services:

  • We collect and use customer data only for the purpose of providing support services.
  • We do not use your account credentials to troubleshoot issues on your behalf.
  • We do not mine or access your data for advertising purposes.
  • We maintain an active training and awareness program designed to reinforce our policies on the access, use, and safeguarding of customer data.

Transparency

image006We offer clear information on how we help secure your data, as well as who can access it and under what circumstances.

©2017 IPI Solutions Nigeria Limited

Log in with your credentials

Forgot your details?